Privacy policy

This Privacy Notice states how Thong Kee Trading Sdn Bhd and its related companies (collectively referred to as "the Company”) collect, store, and handle personal information (as defined below) of individuals in compliance with the Personal Data Protection Act 2010 under the laws of Malaysia.

Please read this Privacy Notice to understand how we use the personal information we may collect from you, why we collect it, and how we use it. By providing your Personal Information to us, you consent to this Privacy Notice and the collection, use, access, transfer, storage, and processing of your personal information as described in this Privacy Notice.

The Definition of Consent
By providing your Personal Information to us and/or continuing access to our website, apps and/or any other products and services (collectively referred to as “Services”) offered by the Company, you hereby consent to this Privacy Notice and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Notice. If you do not agree to this Notice or any amendments to this Notice, please do not subscribe to any of our Services and stop accessing our website.

Definition of Personal Information
In this Privacy Notice, Personal Information refers to any data from an individual who can be identified from that data or from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

For examples of such Personal Information you may provide to us include, but not limited to, The types of personal information we may obtain include:

  • Your contact information (such as name, social media accounts, postal and email address, or phone number)
  • Contact information of friends or other people you would like us to contact
  • Username and password for the account you may establish on our site/application
  • Payment details (including payment card number, security code, expiration date, cardholder name and billing address)
  • Shipping information (including the shipping address and phone number)
  • Demographic information (such as age, date of birth and gender)
  • Information you provide by interacting with us through social media, including photographs
  • Location information, such as the real-time geographic location of the device on which you install our mobile applications
  • Shopping behaviour and preferences, and a record of the purchases you make on our website/application
  • Other details that you may submit to us or that may be included in the information provided to us by third parties

Collection of your Personal Information

  • Fill up application or registration forms provided by the Company.

  • Interact and communicate with the Company’s employees at any events or activities.

  • Communicate with us (whats app, phone conversation, e-mail, Facebook inbox, feedback forms, website inquiries etc)

  • browse our websites and subscriptions to our website, Facebook, publication, and e-mail newsletters.

  • Using third-party PCI DSS-compliant service providers, such as your credit card numbers and billing information.

  • Referral from friends/third party.


Data from Third Parties
The Company may receive Personal Information about you from third-party sources, including partners with whom we offer co-branded services or engage in joint marketing activities and publicly available sources such as social media websites.

Purposes for the Collection of your Personal Information
Your Personal Information shall be used by the Company but not limited to:

  • update and inform you of our latest promotion, etc

  • communicate and send you email messages or marketing materials regarding our products and services, promotions, information

  • administer or otherwise carry out obligations in relation to any agreement that you or your business have with us

  • respond to your inquiries about our programs of studies, services, membership matters, and business associations such as instructors programs, representative programs, etc.

  • conduct research and market surveys

  • develop, enhance, market, and provide products and services to meet your requirements

  • gain an understanding of your information and communication needs for us to provide you with better services

  • contact individuals that you refer to us and identify you as the source of the referral in accordance with the meet contract or legal obligations

  • send information or content to you that we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business

  • send information to you regarding changes to our Privacy Notice, or other legal agreements

We also may use the information in other ways for which we provide specific notice at the time of collection.
If you do not provide your personal information to us, we may not be able to:
(a) provide you with the product or services you are interested;
(b) personalize your experience with us;
(c) let you know about other products or services that might better meet your needs;
(d) protect you against fraud or any illegal conduct.

Referrals Programme
If you choose to use our referral service to tell a friend about the Company’s services, we shall deem that your friend has consented to provide us with your friend’s personal information.

Data Subject Rights
You have certain rights with respect to your Personal Data as set forth below. Please note that in some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, which may be Personal Data, for example, if we need to verify your identity or the nature of your request.

If you have any of the following requests, please use the contact details in this notice's “Contact Us” section.

In certain circumstances, you have the following data protection rights:

  • The right to access updates or delete your personal information from the account settings.

  • The right of revision. You have the right to revise any inaccurate or incomplete information you provide.

  • The right to restrict or object the processing of your personal information.

  • The right to data portability: You have the right to be provided with a copy of your personal information in hard copy format.

  • The right to withdraw consent. You also have the right to withdraw your consent when we rely on your consent to process your personal information.

  • The right to erasure. You have the right to ask us to delete your information from our systems at any time by contacting us at info@thongkee.com

Protecting your Personal Information
The Company ensures that your personal information is secured and protected. Your personal information is stored in a database, protected by password, and accessible only to you and the Company’s employees who require access to perform necessary responsibilities related to the management of your accounts. You can choose to access your registered information with the Company via our Secure Web Server that will encrypt the data while it is transferred through the Web.

Our internal servers are also protected by firewalls that are continuously monitored. Employees of the Company are notified and regularly reminded about the importance the Company places on security and privacy, and what they can do to ensure that your information is protected. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. In the event of any breach of personal information, the Company shall not be held liable of any compensation, damages, cost arises herein.

Storage of Personal Information
The Company will secure storage of the Personal Information collected in the following ways in compliance with the minimum-security measures prescribed under the PDPA, its regulation and standards:

  • register all those who are allowed access

  • control and limit access based on necessity

  • maintain proper records of access and transfer of Personal Information

  • ensure all employees of the Company protect confidentiality

  • conduct awareness programs to all employees (if necessary) on responsibility to protect Personal Data

  • establish physical security procedures.

  • bind third parties involved in the processing of Personal Information

We shall retain the Personal Information we collect as reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations, and for any applicable statute of limitations periods to bring and defend claims.

Data transfer and sharing
You agree that where we consider it necessary or appropriate for data storage or processing or providing any service or product on our behalf to you, we may transfer your data to another Affiliate within or outside Malaysia, in compliance with the law of Data Protection of another country.

Cookies
Our website (along with many others) generates “cookies”, which are special files collected by our servers that identify you or your computer whenever you visit the site. These cookies do not record data permanently and are not stored on your computer's hard drive; once you close your browser, your computer deletes the cookies.

Log In Information
When you access the Website, our web servers automatically record the information that your browser sends in a log. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Storage Security & Data Protection
The Company has applied safety precautions to protect the stored and transmitted personal information you provided. This includes encryption software and strict security standards. However, while we are committed to protecting your data, the Company does not guarantee unauthorized or accidental access to such data. In the event of such an incident, the Company shall not be liable for any damages, compensations, costs, etc, arising therein.

Use and Disclosure of Personal Data and Purpose Specification
We shall further disclose your personal data to government authorities if we are forced to by law. We may also disclose your personal information to anyone else who has a right to it under Malaysian law so long as they can prove they have the authority to do so.

Failure to supply personal data
The failure to supply such personal data as may be needed may:

  1. Result in us being unable to provide you with the notices, services and/or products requested;

  2. Affect our ability to effect the necessary processes relating to the supply of our products and/or services; and/or

  3. Result in us being unable to update you on our latest products, services, promotions, events and/or launches.

Personal data Security
The Company shall take all reasonable steps to ensure that the personal data collected and used is accurate, complete, not misleading, and up-to-date. The Company shall also take all reasonable steps to protect the personal data we hold from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration, or destruction.

The Company shall not keep personal data for longer than necessary and will take reasonable steps to destroy or permanently de-identify it.

Direct Marketing
We may use your personal data to provide you with information about our and/or an Affiliate’s services and/or products, which may be of interest to or benefit you, except where otherwise requested or notified by you.

Please note that we shall only disclose your personal data only where you have subscribed for particular services or products that require such disclosure and/or where your consent has been obtained.

Ownership of Content and Materials
All content and materials on this Website are copyrighted and protected by the Intellectual Property Law of Malaysia. You are strictly not allowed to copy, reproduce, modify, publish, upload, post, transmit, or distribute in any way without prior written permission of the copyright owner and/or the Company.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Your Choices
We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.

You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information. We will apply your preferences in the future. In some circumstances, withdrawing your consent to our Company use or disclosure of your personal information will mean that you cannot take advantage of certain of our Company offerings or site features.

Here are the choices we offer:

  • Sharing Information with Business Partners – You may direct our Company not to share your personal information with our business partners for those partners’ own purposes. To do so, please email us at info@thongkee.com If you opt out, we will continue sharing your information as otherwise described in the “Information We Share” section of this Privacy Notice, including with our service providers, to fulfill your requests and to comply with legal requirements.

  • Marketing Emails – You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in the marketing emails or by adjusting your email preferences using the online account you may establish on our sites.

  • Targeted Advertising – We may engage with advertising networks that are members of organizations or programs that manage the privacy choices these ad networks offer consumers. Please note that we also may work with ad networks that offer their own opt-out mechanisms and may not honor the opt-outs we linked above.

  • Cookies – Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of our sites’ features. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs.

  • Access and Correction – You may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information using the online account you may establish on our websites. In addition, if you believe other personal information we maintain about you is inaccurate, you may request that we correct or amend the information by contacting us as indicated in the “How to Contact Us” section of this Privacy Notice. If we deny an access request, we will notify you of the reasons for the denial.

  • Comments – We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please get in touch with us by email at info@thongkee.com

Links Sites
A link from the Website to another site does not imply endorsement of another Website. Linked sites are not under the control of the Company, and the Company shall not be held responsible for the content or privacy policies of any linked sites or any links containing other linked sites. If you decide to access any third-party sites linked to the Company, you shall do it at your own risk. The Company shall not be held liable or otherwise for the activities, privacy policies, or levels of privacy compliance of these third-party sites.

Sensitive Personal Information
Please refrain from providing us with sensitive Personal Information such as political and religious beliefs, sexual history, criminal conviction background, etc. The Company reserves the right to remove the user's account immediately if the user breaches any terms of this Notice.

Revision of the Policy
The Company shall regularly revise, amend, change, or modify this Policy as and when it deems fit. You are advised to visit the Website continually to monitor changes in the notice, as the notice will be binding upon you.

How to Contact Us
If you have any questions or comments about this Privacy Notice, or if you would like us to update our information about you or your preferences, please contact us by email at info@thongkee.com. You also may contact us at:

Thong Kee Trading Sdn Bhd (Company No. 255900-T)
No.81, Jalan Seroja 39
Taman Johor Jaya
81100 Johor Bahru.
Johor.
Office Number: +607- 352 7198
Whats app: +6012- 632 3891

Last updated: 27th May 2024